Learning Outcomes

Introduction to Supervision

Fundamentals of Supervision

Leadership

Lesson Summary

In this module, you will be introduced to supervision. You will learn about the different responsibilities and principles of a supervisor and when delegation is needed in your work.

Qualities of a Supervisor

Why are Good Supervisors so Important?

Everyday Functions of a Good Supervisor

This module will teach you about the qualities of a supervisor. You will learn about how gaining trust can have an impact on your employees and the difference between mentoring and coaching. This module will also explain the everyday functions of a supervisor and why good supervisors are important in the workplace.

Introduction to Supervision: Final Assessment

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This leadership course teaches you everything you need to know about supervision, from the three supervision core competencies to managing employee relationships. Managers make sure that employees do their jobs effectively, and a strong grasp of supervision can make them invaluable to their organization. Sign up to polish your leadership skills while you master the tools of management to prepare for the next step in your career.

Getting Started

Review Quiz

In this module, Getting Started, students will get an introduction to the middle manager workshop. Students will learn how to define management and the role middle managers play in organizations. This module then covers organizational strategies to help students get and stay organized. We then wrap up with creating structures for management.

Introduction to Management

Demo 1

In this module, Introduction to Management, students will get an introduction to management. Students will begin by learning what management is, from coordinating and organizing to the objectives of management. We then take a look at how to be an effective and efficient manager. Students will then learn what managers do, from meeting business goals and objectives to sharing responsibility.

Ethics and Social Responsibility

In this module, Ethics and Social Responsibility, students will learn about ethics and social responsibility in middle management. This module will cover business scandals and the standpoint of the general public toward those in positions of leadership. Students will learn about equal opportunity, no tolerance harassment policies, and how to converse respectfully.

Managing Information

In this module, Managing Information, students will learn about managing information. With technology making information readily available and more people accessing that information, it's important to know how to manage it all. Keeping information organized and knowing how to acquire and maintain that information is key to a middle management position.

Decision-Making

In this module, Decision-Making, students will learn about decision-making. Once useful information is gathered, decisions need to be made based on that information and this module will guide students through that process. Truly effective managers are familiar with rational decision-making and are always seeking to improve their decision-making skills.

Control

In this module, Control, students will learn about control as a middle manager. Middle managers are responsible for controlling operations. Students will learn the difference between controlling operations and micromanaging. This module will then cover regulative control and normative control as well as the control process.

Organizational Strategy

In this module, Organizational Strategy, students will learn about organizational strategy. Students will learn about the sustainable competitive advantage, from customer service, products or services, reputation, brand, management, and employee loyalty.  This module then covers the strategy-making process.

Innovation and Change

In this module, Innovation and Change, students will learn about innovation and change and how they relate to the middle manager. Students will cover organizational innovation in order to identify opportunities, determine the direction, brainstorm ideas, analyze ideas, and apply innovations. This module then covers the process for managing innovation.

Organizational Structures and Process

In this module, Organizational Structures and Process, students will learn about organizational structures and processes. Students will learn about departmentalization, organizational authority, job design, and designing organizational processes. By the end of this module, students will have a better grasp of organizational structures and processes.

Managing Teams

In this module, Managing Teams, students will learn about managing teams. Middle managers work not only for those above them, but also for those that work under them. Students will learn about the good and bad sides of using teams. This module then covers the kinds of teams; informal, traditional, problem-solving, leadership, and virtual.

Motivation and Leadership

In this module, Motivation and Leadership, students will learn about motivation and leadership. Students will learn about the basics of motivation, both external motivation and internal motivations. This module then covers the equity theory, that the work put in should equal the work that comes out.

Middle Manager - Assessment

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Middle Manager

This free online middle management course will teach you about management, ethics, and social responsibility. In this course you will learn about managing information, making decisions, managing teams, and becoming a good leader. You will also look into organizational strategy, innovation, change, organizational structures, and motivation. This will help you acquire and develop the skills needed to become an effective middle manager.

Communication and Leadership

Team Motivation

Team Building

This gives a foresight into what supervision is all about, its definitions, and the terms associated with it. It delves into the roles, responsibilities, and even the expectations of a supervisor and how to communicate properly with both management and staff.

Management Education - Effective Supervision - Course Assessment

This free online course equips you as a supervisor to perfect the art of supervision and fit into the management circle.

Management Education - Effective Supervision

This course covers a range of topics related to the role of a supervisor. These topics include how to motivate and lead a team, how to communicate effectively, how to provide feedback, how to manage conflict, and how to create a positive work environment. The course also covers more specific topics such as performance management, time management, and goal setting. The course is designed to help supervisors develop the skills of good supervision.

Topic A - Effective HR Administration - Overview

Effective Human Resource Administration Overview - Assessment

In this module, Effective Human Resource Administration Overview, students will be provided and introduction to Human Resources and be given an overview of the course. This basic overview will touch on The individual worker the group, the environment in which the work is performed and the leader responsible to ensure proper performance.

Topic A - Motivation - What is it?

Topic B - The Need Hierarchy

Topic C - The Two-Factor Theory

Topic D - The Practical Side of Rewards

Fundamentals of Motivation - Assessment

In this module, Fundamentals of Motivation, students will learn about motivation. The course will go over two-way communication. It will also teach Bob Nelson’s six dimensions to creating a motivating environment. Student's will also learn about The Need Hierarchy. The topic will also demonstration  the The Two-Factor Theory.

Topic A - Opinions Really Count

Topic B - The Individual

Topic C - Interpersonal Behaviour

Individual Behaviour - Assessment

In this module, Individual Behaviour, students will learn about the behaviour of individual employees in a company. This module will provide a break down into understanding the options, values, and goals of an individual employee to better understand them an work with them to achieve the greater goals of the company.

Topic A - Definition of a Group

Topic B - Stages of Group Development

Topic C - Intragroup Behaviour

Topic D - Intergroup Behaviour

Topic E - Team Building

Group Behaviour - Assessment

In this module, Group Behaviour, students will learn about understanding the behaviour of a group of employees and how to form effective and productive groups. The module begins with defining a group. Students will then learning about the stages of group development. It will then break down characteristics of groups, intragroup behavior, and intergroup behavior.

Topic A - Nature of Informal Organization

Topic B - Benefits of Informal Organization

Informal Organization - Assessment

In this module, Informal Organization, students will learn about the nature of informal organization. The module will touch on interpersonal relations. The module will also compare informal leadership vs formal leader. It will also compare organization goals vs. individual or group goals. Students will also learn about Yukika Awazu’s Five Roles Played by Members of the
Networks.

Topic A - The Evolution

Topic B - Workplace Violence

Topic C - Stressed Employees

Technology and People at Work - Assessment

In this module, Technology and People at Work, students will learn about the evolution of technology at work. The module will then touch on research and development. Students will also learn about postindustrial society and how it effects them in the modern workplace. It will also cover the important HR subject of workplace violence.

Topic A - Quality Challenges

Topic B - Management

Topic C - Participative Approaches

Productivity and Quality Improvement - Assessment

In this module, Productivity and Quality Improvement, students will learn about improving productivity and quality in the workplace. The module discusses quality challenges such as absenteeism or presenteeism. Students will learn about total quality management. They will also learn about participative approaches.

Topic A - Work in America

Topic B - Job Enrichment Principles

Topic C - Challenges in Job Design

Job Redesign and Job Enrichment - Assessment

In this module, Job Redesign and Job Enrichment, students will learn about nature of job redesign. Students will also be introduced to the motivating potential score. They will also learn job enrichment principles. The module will also go over some of the challenges in job design, such as, new workplace designs, and  use of telework.

Topic A - Nature of Leadership

Topic B - Common Behaviours

Topic C - Contingency Leadership

Topic D - The Next Decade

Topic E - Internal Leaders

Fundamentals of Leadership - Assessment

In this module, Fundamentals of Leadership, students will learn about the nature of leadership. The module will go over employee assumptions as it relates to leadership. Students will also learn about the different type of leadership behavior, including authoritarian, paternalistic, participative and laissez-faire.

Topic A - Employee Development

Topic B - Performance Appraisal

Topic C - Appraisal Problems

Developing, Appraising and Rewarding Employees - Assessment

In this module, Developing, Appraising and Rewarding Employees, students will learn about employee development. It will go over the process of employee development, from recruiting to screening and selecting, to orientation, training, and appraising. Students will also learn about the performance appraisal process.

Topic A - Technology's Impact

Topic B - The Process

Topic C - Effective Communications

Communicating for Effectiveness - Assessment

In this module, Communicating for Effectiveness, students will learn about effective workplace communication. The module will provide examples of technology’s impact on workplace communication, and the types of technology used. Students will also learn about the five elements of the communication process.

Topic A - Nature of Conflict

Topic B - Nature of Change

Topic C - Participation and Communication

Managing Conflict - Assessment

In this module, Managing Conflict, students will learn about the nature of conflict. Students will learn about types of conflict like institutionalized conflict and emergent conflict. The module also provides tools and tips for conflict management, such as general counseling, and reorientation. Students will also learn about dealing with employee drug abuse.

Topic A - Multinational Enterprise

Topic B - Integrating the Dimensions

Human Relations in Global Business - Assessment

In this module, Human Relations in Global Business, students will learn about Multinational Enterprise. The module will go into detail about International Culture and teach students about Geert Hofstede’s Four Cultural Dimensions. It will also cover the impact at work that culture has. The module will also touch on outsourcing.

Diploma in Effective Human Resource Administration - Assessment

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Diploma in Effective Human Resource Administration

This free online course Effective Human Resource Administration, teaches students human resources skills such as motivational and productivity skills. The course will also cover managing conflict and change. The course will also cover human relations in global business. It will discuss technology and people at work. So, why wait? Start this course today and learn about effective human resource administration.

Costs of Turnover

Retention Plans

Implementing Retention Strategies

Learn more about retention and motivation

Steps to Take in Training an Employee

Types of Training

Training Delivery Methods

Designing a Training Program

Communication Strategies

Management Styles

Learn how to communicate successfully with employees

Modern Human Resource Management - Training and Induction Assessment

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Modern Human Resource Management - Training and Induction

This free online human resource management course focuses teaches you about the training and induction techniques used in HR to raise employee motivation and to help them develop new skills. Employee training and development is essential for helping employees enhance their personal and organizational skills, knowledge, and abilities. It is also extremely helpful in maitaining employee retention,  a key component of any healthy organization.

Theories of Motivation

Process-Based Theories

Reinforcement Theory and Job Design

Goal Setting Theory

In this module, learn how to motivate employees by learning different theories of motivation such as Maslow's hierarchy of needs and the ERG theory.

Helping Staff Grow

Providing Supervision for Staff and Volunteers

Practical Supervision

In this module, learn how and when to provide supervision for both staff and volunteers. This module will also teach you about helping staff to grow.

Performance Review

Correcting Performance Problems

Performance Management

In this module, learn about conducting performance reviews, how to correct performance problems, and performance management.

Solving Problems

Dealing with Conflicts and Complaints

What is Bullying?

Bullying in the Workplace

In this module, learn how to manage bullying in the workplace by studying topics on problemsolving, how to make decisions, and dealing with conflicts.

Supervision Skills - Managing Employee Performance: Final Assessment

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Supervision Skills - Managing Employee Performance

This free online Supervision Skills course will teach you about the effective management of employee performance. Just like batteries, employees can lose energy over time. This course will guide you through the theory of motivation, and teach you the best ways to keep employees motivated and enjoying their work. It will also teach you how to spot and stop a workplace bullies. Start this free online course today to grow your management abilities.

Purpose of Onboarding

Introduction

Onboarding Preparation

Onboarding Checklist

Creating an Engaging Program

Following Up With New Employees

Setting Expectations

Resiliency and Flexibility

Assigning Work

Providing Feedback

In this module, students will learn about the purpose of onboarding, making employees feel welcome, and preparing for the onboarding process. Discover how to create a checklist for your onboarding process, create an engaging program, and how to follow up with new employees. Lastly, learn about resiliency and flexibility, assigning work, and providing feedback.

A Psychological Approach

Object-Oriented Theory

Using Reinforcement Theory

Using Expectancy Theory

Personality's Role in Motivation

Setting Goals

A Personal Toolbox

Motivation on the Job

Addressing Specific Morale Issues

Keeping Yourself Motivated

In this module, students will learn about Herzberg's theory of Motivation, Maslow's Hierarchy of Needs, and object-oriented theory. Discover how to use reinforcement theory, expectancy theory, and the role of personality type in motivation. Lastly learn about setting goals, building a personal motivational toolbox, and how to create a motivational organization.

Human Resources - Employee Onboarding and Motivation - Assessment

Learn about the essentials of employee onboarding and employee motivation in this free online training course.

Human Resources - Employee Onboarding and Motivation

In this free online training course students will learn about onboarding and motivating new employees. Discover how to create an engaging program, follow up with new employees, and how to set your expectations. This course will also cover psychological theories behind motivation, determining personality types, and learning personality roles in motivation. So why wait? Start this course today and learn about encouraging growth and development.

Relational Development and Maintenance

Knapp's Ten Stages of a Relationship

Alternate Patterns of Relational Development

Relationship Dissolution and Rebuilding

Fundamental Interpersonal Relationship Orientation Behavior

Behaviours Associated with Inclusion, Affection, and Control Needs

In this module, you will be introduced to the concepts of relationship maintenance, relationship management, as well as the importance of building and maintaining relationships at the workplace. You will also be introduced to the concept of FIRO-B, the evolution of FIRO-B, the different types of behavior as well as the models of FIRO-B.

Forgiveness

Organizational Forgiveness

Happiness at the Workplace

Critical Factors of Happiness

In this module, you will be introduced to the concept and meaning of forgiveness, as well as the dimensions and models of forgiveness. You will also be introduced to the types of forgiveness and the concept of happiness at the workplace. You will learn about the role happiness plays in driving an organization's productivity, theories of happiness, and the key defining characteristics of workplace happiness.

Trust

Parameters of Trust

Employee Recognition

Employee Recognition Model

Psychological Ownership

Job-Based Psychological Ownership

In this module, you will be introduced to the concept of trust and the importance of trust in the workplace. You will learn about the meaning of employee recognition, types of employee recognition, and the effect of employee recognition in the workplace. You will also learn about the importance of psychological ownership, the different dimensions of psychological ownership, and the antecedents of psychological ownership.

Free online course on managerial skills development and the components of interpersonal dynamics at the workplace.

Advanced Diploma in Managerial Skills for Interpersonal Dynamics

This free online managerial skills for interpersonal dynamics course provides a comprehensive guide on how to build, maintain, and repair relationships in the workplace for effective performance. Learn how to be happy at work as well as the positive effect of using humor at the workplace. Learn also how to manage your moods and emotions so as to enhance synergy at work. Begin this course today and improve your interpersonal communication skills.